As the latest development in the ongoing SRAM brake recall, SRAM posted an update today on their recall website outlining the brake replacement procedures. SRAM also put out a clarification on the recall itself, stating that while use in extreme cold may accelerate the failure of the brake’s seal, it is also possible the seals could fail in normal temperatures. Because of this, SRAM reminds customers that you should stop riding the brakes immediately. SRAM is still working on the logistics of the recall, but to get customers riding as soon as possible, SRAM will be sending out mechanical shifters and brake sets based on the trim level. Hoping to have the replacement mechanical systems ready by January 15, SRAM is recommending that customers work through their local dealer but will accommodate those who wish to install the brakes themselves.
SRAM states that they are making progress on the Hydraulic redesign, with their teams working through the holidays to find a resolution. Check out the replacement options after the break.
- Europe:
- Through the customer’s chosen Dealer, SRAM will provide a mechanical brake system to replace the customer’s hydraulic rim or disc brakes.
- SRAM also will provide to the customer an option of either receiving the new hydraulic braking system when the redesign is complete, or a cheque/check for EUR 150.
- SRAM will provide a fair labor cost cash reimbursement to the Dealer for all installs.
- Asia:
- Through the customer’s chosen Dealer, SRAM will provide a mechanical rim or disc brake system to replace a customer’s hydraulic rim or disc brakes.
- SRAM also will provide to the customer an option of either receiving the new hydraulic braking system when the redesign is complete, or a cheque/check for US$ 200.
- SRAM will provide a fair labor cost reimbursement to the dealer for all installs.
- North America:
SRAM is working with the Consumer Product Safety Commission to finalize a comprehensive and approved solution. Here is what we can commit for customers as we work through this process:- Through the customer’s chosen Dealer, SRAM will provide a mechanical rim or disc brake system to replace a customer’s hydraulic rim or disc brake system.
- SRAM will provide a fair labor cost cash reimbursement to the dealer for all installs.
- SRAM will provide a voucher for product or cash reimbursement in an amount to be determined between SRAM and the CPSC.
Replacement matrix:
