Riding around with a Surly rack on the front of your bike? If it’s the 8-Pack or 24-Pack, you’re going to want to remove it immediately. While Surly has yet to announce an official product recall, they have posted a Safety Notice instructing anyone that has one of these racks fitted to their bikes to remove it immediately.
At issue is something that is causing the racks to loosen, and potentially contact the front wheel of the bike. This has apparently already led to a few crashes, so QBP and Surly are hoping to spread the word as they work towards a solution with the U.S. Consumer Product Safety Commission.
According to the notice, “If you become aware of a rack failure or injury, please contact us at Derby@SurlyBikes.com or via phone at 877-743-3191. Our Customer Service and Warranty Support teams are ready to help.”
- Please remove either of these racks from your bike immediately.
- If you need assistance removing the rack from your bike, please visit your nearest bike shop for assistance.
- Once you or your bike shop have removed the rack from your bike, please keep it, and the mounting hardware together until further notice from Surly Bikes, Quality Bicycle Products (QBP), or the bike shop you purchased the rack from.