SRAM has hyped the AXS family of wireless road & trail drivetrains for their accessibility & adaptability since its debut last winter. Initially that meant flexibility to mix & match road and MTB setups. But now AXS UserVoice opens up additional rider access, welcoming direct user feedback from the cyclists out riding AXS in the real world.
SRAM AXS UserVoice wireless end user platform feedback
Welcoming user feedback is less about telling SRAM what new wireless components they should integrate on the bike (AXS suspension valve controls, anyone?) and more about optimizing the AXS mobile app & web connectivity experience. That is of course limited to software updates of the actual riding experience, but AXS does offer and has the potential to offer even more software-based control, customization & monitoring.
What kind of impact can end-users have?
AXS UserVoice lets riders with AXS groups (and SRAMid accounts) suggest potential new wireless features for the mobile app & web, make notes on what some users don’t like about the AXS experience, and offers a place to report bugs.
SRAM says it is a direct portal to the developers of the AXS ecosystem that both makes it easier for users to voice their opinions, but also to help the AXS development team understand where they should focus their efforts to improve the AXS wireless experience.
SRAMid users can simply log in, pick whether their comment falls under AXS mobile or web, then submit your suggestion. Users then vote on each idea so SRAM can see what topics appeal to the greatest number of AXS end users. SRAM can even send users status updates on topics they submit or vote for.
Could AXS UserVoice suggestions turn into hardware ideas too? Who knows.