Since its establishment in 1999, the Segway brand has been synonymous with its self-balancing “Personal Transporter.” In the 26 years since, the self-proclaimed micromobility leader has expanded its product range to include electric scooters, go-karts, off-road vehicles, robotic lawn mowers, and e-bikes. The latest addition to its e-bike lineup is the MUXI Pro, an upgraded version of its MUXI compact cargo/utility model.
To create the Pro version, Segway took the standard MUXI and upgraded it with a 70mm suspension fork, an auto-shifting 9-speed drivetrain, Class 3 capability, turn signals, and fenders included. It maintains compatibility with all of Segway’s aftermarket accessories plus all the features of its tech-forward Intelligent Ride System. The MUXI Pro comes in two new colorways and retails for $1,999.99 USD.
Segway sent me a MUXI Pro to try out before launch, and it arrived a couple of weeks ago. I’ve had the chance to familiarize myself with the bike and its tech, and have taken it for a few rides around the neighborhood. I’ll share my initial impressions at the end of this article.
Segway MUXI Pro Details
The MUXI Pro is built around the same frame as the standard MUXI. This compact cargo/utility e-bike has a distinctive, swooping double-tube design and holds the battery very low and centered in the frame for stability and a natural handling feel. The frame also has low step- and stand-over height, making it easy to mount and dismount. It has a claimed user height range of 4’8” to 6’0”, and the riding position is intended to be upright for rider comfort.
The MUXI models are designed to be short-tail, or compact, cargo bikes, and the Pro comes equipped with a sturdy rear rack rated for up to 121 pounds. It has a total payload capacity of 418 pounds and a max rider weight of 265 pounds. Segway offers a range of aftermarket accessories for the MUXI, including a passenger kit, middle basket, front basket, an automatic dropper post, rearview radar, and a rearview mirror to outfit it for your needs.
MUXI Pro Upgrades
Like the regular MUXI, the Pro rolls on 20” wheels with 3” multi-surface tires. Unlike the regular MUXI, however, the Pro features a 70mm suspension fork to add comfort and control. It is equipped with front and rear lights to see and be seen, and the Pro adds turn signals so you can let motorists and other riders know where you’re intending to go. The Pro also comes with front and rear fenders as standard equipment.
Unlike the single-speed MUXI, the MUXI Pro features an electric auto-shifting 9-speed drivetrain. The MUXI is a class-selectable bike, but the Pro adds Class 3 to the list (where legal) and the ability to reach pedal-assisted speeds of up to 28 mph.
Motor and Battery
The MUXI Pro has a 750W rear hub motor that puts out up to 80Nm of torque. It has numerous pedal-assist levels to suit your needs, and as mentioned above, riders can choose between Class 1, 2, and 3 through the Segway app. According to Segway, the advanced motor includes several advanced features: “Hill Descent Control provides controlled descending and reduced brake wear while giving back to the battery with Regenerative Braking for improved efficiency. Hill-Start Assist prevents rollbacks, and the Traction Control System (TCS) detects wheelspin to help maintain MUXI Pro’s composure on slick or loose surfaces.“
The bike is powered by a removable 48V / 716 Wh battery, which gives it a claimed range of “up to 73 miles.” A full charge reportedly takes 5.5 hours. The battery and display are IPX7 rated for water resistance, and the battery and electronics are certified to UL 2271 and 2849 safety standards.
The MUXI Pro comes with a multi-function color display centered on the handlebar over the stem that shows ride metrics and other features, including navigation. Control units on both sides of the handlebar are used to change assist modes, control lights, turn signals, navigate menus, and more, along with a thumb-paddle throttle on the right side (throttle is functional in Class 2 mode only).
MUXI Pro Features and Specs
- Nominal Power: 750W
- Peak Torque: 80Nm
- Battery: 48V / 716Wh
- Max Speed: 28 mph* (Class 3)
- Class: 1,2, 3 (selectable in app)*
- Range: Up to 73 mi
- Drivetrain: 9-spd electronic Auto-Shift
- Brakes: Hydraulic disc (2-piston / 180mm)
- Front Suspension: 70mm
- Display: TFT multi-function w/ navigation + other ride metrics
- Intelligent lighting w/ 600-lumen auto headlight, taillight, and turn signals
- 20” x 3” tires
- OTA updates (display, battery, motor controller, vehicle controller, IoT box)
- Algorithm 2.0 w/ adaptive pedal assist
- Health/fitness app syncing
- BMS (battery management system)
- UL 2271 & 2849 Certified
- Weight: 82.2 lbs
- Payload: 418 lbs
- Max. Rider Weight: 265 lbs
- Colors: Anthracite & Reef Blue
* Class functionality, top speed, availability, and operation are subject to applicable federal, state, and local laws.
Segway Intelligent Ride System
The original MUXI was and still is a tech-forward electric bike with a host of connected and smart features in Segway’s Intelligent Ride System. All of these features carry over to the MUXI Pro and are accessible and customizable through the Segway Mobility App.
- Multi-layer Security: AirLock** wireless proximity security automatically engages mechanical locks and shuts out system access to unauthorized users when you walk away (and unlocks when you return).
- Remote App** and password locking offer additional methods to secure. Should unauthorized access occur, a motion alert alarm will sound and incrementally increase in volume until deactivated, while sending a real-time alert** to your phone.
- Segway GPS** dual-component tracking with high-frequency location refresh and Apple Find My allows you to know where your e-bike is at all times.
- Lost Mode** can be activated in the app in case of theft to immediately disable the e-bike and/or battery. Easy to re-enable if recovered.
- Segway IOT (Internet of Things) works with GPS to allow remote monitoring, control through the app, and over-the-air (OTA) updates for six systems (4G** or Bluetooth). Maintenance updates and prompts** ensure riders never miss a service interval. e-Bike/user cloud binding and bike/battery cloud binding thwart unauthorized use of vehicle or battery removal.
- Algorithm 2.0 technology uses cadence sensors and an Inertial Measurement Unit (IMU) with accelerometer and gyroscope data to feed into a high-precision, intelligent response algorithm. With 0.5-degree tolerance combined with dynamic torque filtering, it responds to real-time inputs including acceleration, deceleration, resistance, gravity, tilt, and inertia, and automatically adjusts assist level. Even recognizes inputs such as one foot off the pedal when stopped.
- A full-color, high-resolution, 2.4-inch smart TFT display automatically adjusts brightness for maximum visibility and features navigation**, real-time ride metrics, and can connect to and control music on the rider’s phone as well as hold or reject calls.
- Segway’s intelligent lighting system features automatic headlights with high/low beams as well as turn signals and tail lights. An advanced headlight lens ensures a quality beam pattern. Integrates with Rearview Radar.
- Real-time health and fitness data syncing connects the bike to Apple and Android mobile health apps and Segway Mobility app.
** Certain features require a subscription after the first year
Pricing and Availability
The MUXI Pro officially launches today and will be available for purchase in the U.S. on September 22nd. It retails for $1,999.99. You can learn more about it or buy one from authorized Segway dealers or on the Segway website: segway.com
First Impressions: Riding the MUXI Pro
As mentioned at the top of this article, my MUXI Pro test bike arrived two weeks ago, and I’ve taken it out for a couple of spins so far. My experience using the bike is still quite limited, so these are just my first impressions of this compact cargo e-bike.
My MUXI Pro arrived fully assembled, so I can’t speak to the assembly process if you have one delivered to your home. The first thing you need to do is download the Segway Mobility app; then, when you turn the bike on, a scannable QR code pops up on the display so you can quickly and easily pair with it. Once paired, you can customize numerous settings, including security features like a passcode, Apple Find My, AirLock, and so on.
The MUXI Pro has a relatively large fit range, but the stock seatpost was nowhere near long enough for me. I’m 6’0″ with a 34″-ish inseam, and the post is probably two inches too short for my legs. It’s a great fit for my 5’7″ wife, and I’d say riders probably 5’10” and under will likely fit with the stock post. As a performance-oriented cyclist, I prefer proper leg extension while pedaling, even if I’m on an e-bike. So, I swapped the stock post for a significantly longer one I have on hand, but it’s still a tad short. I’m currently in the process of sourcing an even longer one for additional testing.
Now, with a seatpost that’s close to the proper length, I’ve taken the MUXI for a few rips around the neighborhood and on some errand runs. So far, I’ve found it to be quite comfortable, both in terms of the seated pedaling position and the ride quality. It’s very stable and super smooth; I think mostly due to the low placement of the battery. The suspension fork takes the edge off bumps and imperfect road surfaces, and the 3″ wide tires provide a little extra cushion and predictable grip. Unlike some 20″ wheeled bikes I’ve ridden, the MUXI Pro doesn’t feel twitchy or nervous; instead, it feels calm and predictable.
It’s also an incredibly easy bike to get on and ride. If you have a security passcode set up, you need to enter it when you turn it on. After that, you just choose the pedal assist level and go. While you’re riding, the auto-shifting drivetrain changes on the fly, downshifting when you slow down and upshifting when your speed and cadence increase. The rider can select the desired cadence for the auto-shifts, so you can adjust the ride feel to your preferences or situation. Overall, it works pretty darn well, and I’m surprisingly impressed by its performance.
The display is bright and easy to read, and it makes it easy to stay on top of your riding metrics or make adjustments to the bike through the menu. I will say that with two handlebar-mounted controls, there seems like a lot going on at first — I’m used to a single unit on my other e-bikes. After a couple of rides, however, I’ve already gotten pretty used to it, and now I’m hitting the correct buttons most of the time… On that note, the lights work well for being seen in the daytime and riding in the dark. The front light has an upper cutoff so you don’t blind oncoming riders, pedestrians, or motorists, and the separate rear turn signals are a nice touch.
I’ve also been impressed by the motor. It’s relatively quiet, and it has six levels of assistance to choose from. I’ve mostly been using it in the “mid” levels so I can put some of my own power into the pedals. On a couple of occasions, I’ve bumped it up to high, and it packs a serious punch, makes hills vanish, and has no problem hitting 28 mph on flat ground (in Class 3 mode). At the same time, the power delivery doesn’t feel jumpy or jerky; instead, it has a smooth and refined feel.
I haven’t had the chance to do a proper range test, but it seems to use battery power efficiently. Last night, I rode it six miles to and from the grocery store in mid- to high-assist levels, and used 7% of the battery. On that note, I need to get my hands on some of Segway’s cargo-carrying accessories to add some utility to this compact cargo e-bike.
Beyond the short seatpost, I really don’t have any other complaints about the MUXI Pro. It’s smooth, comfortable, plenty powerful, and super easy to ride. At $2,000, it’s not the cheapest bike around, but it seems competitively priced for a fully featured e-bike with this much tech built in. Regardless, I’m going to keep on riding it, and I’ll report back with a long-term review in due time.
