Sent in by Daniel from Art’s Cyclery in San Luis Obispo, CA. “I thought you might be interested in a video we did here at the shop last week where we destroyed a BMC Time Machine frameset in a trash compactor. No need to shed a tear for this frame, as it was already mortally wounded before it was given the Star Wars treatment.”
@Chris – When a frame is warrantied, It gets DESTROYED!!! This is not the decision of the bike shop, they are destroyed because the only way BMC will provide a replacement is if the old frame is either returned for analysis or made unrideable by the bike shop. If you were the customer who owned the frame which would you prefer? Spending $300-700 to get your frame fixed from Calfee or getting a BRAND NEW ONE FOR FREE?!?
@nonmikeb
This is a racers bike, with all the time and money it would take to get the frame stripped to send out for shipping, repair time, processing, cost of the labor and parts, and time to rebuild the frames you would are looking at a good part of someones racing season and their budget to do so. A warranty frames is a much smarter option for BMC from a business stand point, the customer gets their problem fixed faster with a totally new frame for little to no cost to the customer. Then after all of this the friend says that their frame broke and they got a new frame quickly, not that they spent lots of money and waited many weeks for the frame to be repaired.
Besides think of the people that buy these kind of bikes, triathletes. They are going to be the least understanding about all of this.
