For a lot of folks who buy bikes via direct-to-consumer models, service and maintenance can introduce a new challenge. If you’re new to cycling and don’t already have a go-to shop — or know how to do your own maintenance — what do you do?
If you own a bike from one of a few various brands, Beeline Connect has the answer. The company launched its online service scheduling tool Aug. 30, to help connect riders with authorized service locations for their specific bike in the U.S. So far, 1,700 bike shops and brands like Alchemy, Priority, LeMond, Aventon, and Diamondback comprise the network.
Through Beeline Connect, brands can offer maintenance scheduling to riders directly through their own website. Meanwhile, each shop sets its own menu and pricing.
“Beeline Connect’s fulfillment program and Service Center map have been invaluable tools for Priority to provide the stellar customer experience we’ve built our brand on,” said David Weiner, co-founder and CEO of Priority Bicycles. “We love how Beeline has made the experience native to our website while allowing each bike shop to set their own menu of service items and pricing.”
Beeline Connect: maintenance and assembly
The end result for the direct-to-consumer bike owner? One easy way to connect with shops near them that know their bike inside and out.
In the best case scenario, Beeline Connect looks like an invaluable networking tool. Here’s another easy way to see the platform’s value: Consider the difficulty of finding a reliable car mechanic.
Beeline Connect puts all your options right on the table. It even helps new bike owners connect with nearby mechanics for assembly: for those whose new rigs arrive in pieces.
“Since launching in 2019, we’ve begun seeing more and more of our customers asking where to get regular maintenance as they enjoy their Lectric eBikes,” said Levi Conlow, co-founder and CEO of Lectric eBikes. “With Beeline’s platform we know that every retailer in our Service Network is excited to work on Lectric eBikes, and it ensures that our customers get the same great experience as their initial purchase with Lectric.”
Brands and retailers can learn more at Beeline’s website. Cyclists can go to their brand’s website and visit the support section, such as the service centers page on prioritybicycles.com.