Yesterday, Geomangear sent out an update on the battery recall situation we reported earlier this week. Judging from the comments on our earlier post, a lot of riders are following this situation- and Geomangear asks for their patience while they work to resolve issues with their product. Riders who purchased their lights within the past 90 days are now being offered a full refund on their lights. Read on for more information…
Dear Geomangear Customers,
We are a small, family-owned and operated company dedicated to selling quality products and providing excellent customer service. We are very sorry but due to an overwhelming response we are currently not able to personally respond to most emails. We need to dedicate our limited manpower to the task of working with the U.S. Consumer Products Safety Commission, outside engineering consultants, and a new battery pack supplier to evaluate product recall options for our customers.
Please use our Contact form to notify us of:
1. A warranty problem on a non-battery product within the 90 day warranty period.
2. If you have questions about other products we are currently selling.
3. To request a refund for a lightset purchased within the 90 day warranty period.
Please note we are unable at this time to offer a refund if your lightset is outside of the 90 day warranty period. However, we are working very hard on a remedy with your satisfaction as our goal.
Please check our new Magicshine Recall webpage often for new information. Remember all information we now post must be approved by the Safety Commission. We can not provide any more specifics than what is currently on our website.
You can also find more information on our Facebook and Twitter pages. You can find links to these from our website home page.
We again thank you for your patience and cooperation in this most difficult situation.