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SRAM to Issue Safety Recall for Most Aftermarket SRAM eTap AXS Shift-Brake Levers

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SRAM’s upcoming recall is an example of how one bolt can make a big difference. Coordinating with the CPSC and Health Canada, SRAM will be announcing a safety recall on 12 speed SRAM eTap AXS RED, Force, Rival, and Apex shift-brake levers.

According to a Service Information Bulletin, the recall pertains to all eTap AXS shift-brake levers produced before 2023, but only for aftermarket sales. The bulletin states that “shift levers on bicycles either assembled/checked prior to delivery or installed by the retailer are not involved in this action.”

The reason for the recall? Excess threadlocker compound on the clamp bolt could mean that the clamp isn’t properly tightened – even if your torque wrench says it is. This could result in the shifter moving on the bar, which could cause a crash.

Fortunately, the fix will be very simple. SRAM will offer a bolt kit to dealers through their SRAM Retailer Support Portal, which will include two bolts and a sticker that indicates the fix has been made. Since the fixing nut does not need to be replaced, all that’s necessary is to replace the two bolts for the shifter clamps.

More information should be release soon, but for now the list of affected models is below.

Involved Part Numbers:

  • 00.7018.392.012 AM ED RED AXS D1 SJC RR/L F20 1800 2P
  • 00.7018.392.013 AM ED RED AXS D1 SJC RR/R F20 1800 2P
  • 00.7018.392.014 AM ED RED AXS D1 SJC FT/L F20 950 2P
  • 00.7018.392.015 AM ED RED AXS D1 SJC FT/R F20 950 2P
  • 00.7018.392.016 AM ED RED AXS D1 SJC RR/LFT DIR 1800 2P
  • 00.7018.392.017 AM ED RED AXS D1 SJC RR/RT DIR 1800 2P
  • 00.7018.392.018 AM ED RED AXS D1 SJC FRT/LFT DIR 950 2P
  • 00.7018.392.019 AM ED RED AXS D1 SJC FRT/RT DIR 950 2P
  • 00.7018.393.000 AM ED FORCE AXS D1 SJC RR/LEFT F20 1800
  • 00.7018.393.001 AM ED FORCE AXS D1 SJC RR/RIGHT F20 1800
  • 00.7018.393.002 AM ED FORCE AXS D1 SJC FRT/LEFT F20 950
  • 00.7018.393.003 AM ED FORCE AXS D1 SJC FRT/RIGHT F20 950
  • 00.7018.443.002 AM ED RIV ETAP AXS D1 SJC RR/L F20 1800
  • 00.7018.443.003 AM ED RIV ETAP AXS D1 SJC RR/R F20 1800
  • 00.7018.443.004 AM ED RIV ETAP AXS D1 SJC FRT/L F20 950
  • 00.7018.443.005 AM ED RIV ETAP AXS D1 SJC FRT/R F20 950
  • 00.7918.077.003 AM FORCE AXS 1X GROUPSET HRD FM 6B 2P
  • 00.7918.077.004 AM FORCE AXS 2X GROUPSET HRD FM 6B 2P
  • 00.7918.077.005 AM FORCE AXS 1X GROUPSET HRD FM CL 2P
  • 00.7918.077.006 AM FORCE AXS 2X GROUPSET HRD FM CL 2P
  • 00.7918.078.007 AM RED AXS 1X GROUPSET HRD FM 6B 2P
  • 00.7918.078.008 AM RED AXS 2X GROUPSET HRD FM 6B 2P
  • 00.7918.078.009 AM RED AXS 1X GROUPSET HRD FM CL 2P
  • 00.7918.078.010 AM RED AXS 2X GROUPSET HRD FM CL 2P
  • 00.7918.078.013 AM RED AXS 2X GROUPSET HRD PM 2P 6B
  • 00.7918.078.014 AM RED AXS 1X GROUPSET HRD PM 2P 6B
  • 00.7918.213.000 AM ED FORCE AXS D2 SJC REAR/LFT F20 2000
  • 00.7918.213.001 AM ED FORCE AXS D2 SJC REAR/RT F20 2000
  • 00.7918.213.002 AM ED FORCE AXS D2 SJC FRT/LFT F20 1300
  • 00.7918.213.003 AM ED FORCE AXS D2 SJC FRT/RT F20 1300
  • 00.7918.261.000 AM ED APEX AXS D1 SJC REAR/LFT F20 2000
  • 00.7918.261.001 AM ED APEX AXS D1 SJC REAR/RT F20 2000
  • 00.7918.261.002 AM ED APEX AXS D1 SJC FRT/LFT F20 1300
  • 00.7918.261.003 AM ED APEX AXS D1 SJC FRT/RT F20 1300
  • 11.7018.078.000 ED EXCHANGE KIT RED ETAP AXS LEFT
  • 11.7018.078.001 ED EXCHANGE KIT RED ETAP AXS RIGHT
  • 11.7018.078.002 ED EXCHANGE KIT FORCE D1 ETAP AXS LEFT
  • 11.7018.078.003 ED EXCHANGE KIT FORCE D1 ETAP AXS RIGHT
  • 11.7018.078.004 ED EXCHANGE KIT RIVAL ETAP AXS LEFT
  • 11.7018.078.005 ED EXCHANGE KIT RIVAL ETAP AXS RIGHT
  • 11.7018.078.008 ED EXCHANGE KIT FORCE D2 ETAP AXS LEFT
  • 11.7018.078.009 ED EXCHANGE KIT FORCE D2 ETAP AXS RIGHT
  • 11.7018.078.010 ED EXCHANGE KIT APEX AXS LEFT
  • 11.7018.078.011 ED EXCHANGE KIT APEX AXS RIGHT
  • 11.7018.079.000 SHIFTER CLAMP KIT ELECTRONIC SHIFTER DISC
  • BRAKE (ED) RED FORCE ETAP AXS PAIR
  • 11.7018.079.001 SHIFTER CLAMP KIT ELECTRONIC SHIFTER DISC
  • BRAKE (ED) RIVAL ETAP / FORCE D2 AXS PAIR
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14 Comments
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Collin S
Collin S
5 months ago

Shimano take note, Sram isn’t just doing a take a listen, hope you’re bike mechanics has good ears approach. True bolts are much cheaper than a crankset but its still a proper recall response.

Grillis
Grillis
5 months ago
Reply to  Collin S

To be fair, Sram has much more experience with recalls lol.

will
will
5 months ago
Reply to  Collin S

honestly its very surprised by this recall. SRAM is really going way further than expected here. Almost odd.

Eggs Benedict
Eggs Benedict
5 months ago
Reply to  will

It’s a relatively easy one. And it’s good PR optics by voluntarily jumping on.

Andrew D
Andrew D
5 months ago

I just installed a set of Rival AXS yesterday and I was like this is being a pain to tighten, so much damn thread lock that I had to remove some. It was torqueing to spec but was still moving around easily. Simple fix but glad they are making people aware.

Brian
Brian
5 months ago
Reply to  Andrew D

yep had this same issue. just took some off and that took care of it.

Dann
Dann
5 months ago

Add to the list of things the bike industry needs to sort out: obsessing over torque values when “proper torque” can be a nebulous value. Loc-tite and grease can both affect torque values, yet the industry insists on impractical precision with torque values to try and have itself taken seriously by outsiders.
I’m all for repeatability and standardizing processes, but these days insisting on “proper torque” seems to just be a way for companies to CYA

Exodux
5 months ago
Reply to  Dann

CYA…is mostly want torque values are for. Although there are some frames and components that over- torquing can and does cause failure, its just the manufacturer making sure that something isn’t over-under tightened that fails.
Although I mostly never use a torque wrench, I do see the value in having a torque spec on parts.

Greg
Greg
5 months ago
Reply to  Dann

The problem is that there isn’t a better alternative to specifying bolt torque. Ideally the manufacturer would also specify the type and quantity of thread prep as well.

Fig Ciocc
Fig Ciocc
5 months ago
Reply to  Dann

Last 10 years I’ve torqued every bolt to the value that the manufacturer lists and I’ve never had a bolt loosen unintentionally or broken a part aside for twice. One time where I used carbon grip for a steerer (the aggregate clogged the knurling on the expander which caused it to not have enough friction when torqued to value, I used grease and that rectified the issue) and another time where I stripped the head on a Shimano cleat because I reused the hardware (would not have been an issue if Shimano just used t-30 heads). I don’t know why this is somehow an issue. I’ve done this with Shimano and Sram, on bikes ranging from Time, Specialized, Cinelli, Cannondale, Winspace, and Ican. Seems like an uncommon problem.

Ty Scherious
Ty Scherious
5 months ago

Sheesh. My customers are going to want me to just tighten their bolts vs being without their rides waiting for parts. I don’t see how the sentiment is “SRAM does it right, Shimano doesn’t”.

Fig Ciocc
Fig Ciocc
5 months ago
Reply to  Ty Scherious

Just remove the bolt, clean the Loctite out with tap and die, apply thread locker and torque to spec.

Joe
Joe
5 months ago

thats why i never use the standard bolts with the dry loctite on it. always take new ones with liquid loctite

sam
sam
5 months ago

I saw a new Canyon Grizl with this issue. Is Canyon considered aftermarket?

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